Internet outage at one site after a power failure – restoration expected from 27 October

During the night to 26 October 2026, one of our sites experienced a power failure. As this site has no uninterruptible power supply (UPS) or backup generator, the router and modem went offline immediately.

When mains power was restored, a voltage surge caused a hardware fault in the modem. Since then, the internet connection at this site has been down.

Current status

• The cause has been identified: a modem damaged by a power surge.
• Our internet service provider was notified straight away and a repair has been requested.
• The technician visit is scheduled for the evening of 27 October 2026.
• Until the hardware is replaced, the connection at this site remains unavailable.

What this means for you

While the outage lasts, responses and services handled through this site may be delayed. We appreciate your understanding and will post an update here as soon as the connection is restored.

Next steps

Once service is restored, we will review additional safeguards such as surge protection and a UPS for the network equipment to prevent a similar outage in the future.